07432 121681
Yorkshire Window Cleaners Limited operates through a network of local representatives who each own and operate a franchise business. Each franchisee is authorised to provide services under the Yorkshire Window Cleaners name and operates in accordance with our established brand standards, service procedures and operating system.
The franchisee responsible for your area will normally be the service provider with whom you enter into an agreement for cleaning services. Your local franchisee may be identified in your quotation, welcome message, booking confirmation, invoice or other service correspondence.
Yorkshire Window Cleaners Limited provides central support and administration across the franchise network. This may include handling customer enquiries, quotations, scheduling, customer communications and invoicing on behalf of the franchisees.
Payments made by card or cash will normally be collected directly by the franchisee providing the service. Payments made by Direct Debit are processed centrally through the Yorkshire Window Cleaners payment system, with Yorkshire Window Cleaners Limited acting as collection agent on behalf of the relevant franchisee. Payment collected through this system is treated as payment for the services supplied by your local franchisee.
Your service will be delivered under the Yorkshire Window Cleaners brand and in accordance with the standards, methods and customer-service requirements applicable throughout our franchise network. Where reasonably necessary, another authorised Yorkshire Window Cleaners franchisee or operative may attend your property or take responsibility for your service.
Our regular window cleaning service operates on either a four-week or eight-week schedule unless otherwise agreed.
A minimum commitment of three consecutive cleans applies to all new regular customers. After this period, your service may be cancelled by providing at least 28 days’ notice.
Prices are agreed before work begins.
We may review our prices periodically to reflect changes in operating costs. Customers will always be notified in advance of any increase. Once increased, prices will normally remain unchanged for at least two years.
If a service has been paused for an extended period, a restart charge may apply to reflect the additional work required.
Customers are responsible for providing safe and reasonable access to all agreed areas.
Please ensure gates are unlocked where rear access is required.
If access is unavailable when we arrive, the scheduled clean may still be chargeable or rearranged at our discretion.
Where there is no external access to the rear of a property, we may clean accessible ground-floor windows using traditional hand equipment where practical.
However, we do not carry water-fed poles, hoses, ladders or other large equipment through customers’ homes or buildings to access upper-floor or otherwise inaccessible rear windows. In these situations, we’ll clean all windows that can be accessed safely from outside.
We continue working during light rain because purified water produces excellent results regardless of light rainfall.
Work may be postponed during severe weather where safety or cleaning quality would be compromised.
Regular services are collected by Direct Debit following completion of each clean unless otherwise agreed.
Returned or failed Direct Debit payments may incur a £2 administration charge together with any bank charges incurred.
Accounts that remain unpaid may have future services suspended until payment has been received.
Persistent non-payment may be referred to a debt recovery agency, and any reasonable recovery costs permitted by law may be added to the outstanding balance.
Any concerns regarding cleaning quality must be reported within 48 hours of the clean being completed.
Where appropriate, we’ll return to inspect and re-clean the affected areas before any refund is considered.
Whilst every care is taken during our work, we cannot accept responsibility for pre-existing defects including, but not limited to:
Customers should notify us of any known issues before work begins.
Customers are responsible for moving valuable or fragile items away from windows before our arrival.
Whilst every reasonable care is taken, we cannot accept responsibility for items left within the immediate working area.
Separate terms may apply to commercial contracts, including agreed service frequencies, payment terms, access arrangements and cancellation provisions.
We may occasionally take photographs of completed work for quality control, staff training or marketing purposes.
No photographs will identify customers or disclose personal information without prior permission.
We reserve the right to refuse or postpone work where we believe conditions are unsafe or where access cannot be achieved safely using our approved methods and equipment.
If you have any questions about these terms, please call or text us on 07432 121681 or email info@yorkshirewindowcleaners.co.uk.